Refund and credit policy

Last updated October 23, 2026

Overview

Arethon Media LLC sells lead generation services to home service businesses. Clients pay per qualified request or for a fixed monthly program, as agreed in a written proposal or order. This policy explains when we issue credits or refunds.

Credits for requests that don't meet the standard

A request may be credited if it does not meet the qualification standard agreed with the client, for example if it is:

• Outside the client's agreed service area
• A job type the client did not agree to receive
• A wrong or disconnected phone number, or a duplicate of a request already delivered
• Not a real person, or someone who did not consent to be contacted

Credit requests must be sent to [email protected] within the window stated in the client's proposal, or within 7 days of delivery if none is stated, with the request details and the reason. Approved credits are applied to the next invoice or used to deliver a replacement request.

What is not credited

• Requests where the homeowner chose another provider, did not answer the client's follow-up, or decided not to proceed after a quote
• Requests reported after the credit window
• The outcome of any work agreed between the client and the homeowner

Refunds

Unused prepaid balances are refunded to the original payment method within 14 days if a client ends a program, minus any requests already delivered. Monthly program fees for a period that has already started are not refunded, but the client can cancel future periods with the notice set out in the proposal. If we cannot deliver the agreed service, we refund the undelivered portion.

Homeowners

Our service is free for homeowners. We do not take payments from homeowners, and any payment for repair or installation work is made directly to the contractor.

Contact

Questions about credits or refunds: [email protected] or +1 (307) 205-8485.